We’ve gathered some of the most frequently asked questions to help you plan your stay at CAIS 68. From details about our suites and amenities to check-in procedures and local recommendations, you’ll find everything you need to make your experience seamless. If you don’t find the answer you’re looking for, feel free to reach out—we’re always happy to assist!
Your stay
Guest Conduct
Cais 68 is situated within a residential environment.
Guests are expected to respect the tranquillity, privacy and character of the surrounding area at all times.
Behaviour incompatible with the standards of the property or local regulations may result in termination of the stay without refund.
Visitors and Use of Property
Only registered guests included in the reservation are permitted to access the property.
External visitors, gatherings or events are not permitted without prior authorization from management.
Responsibility for Interiors and Furnishings
The villa features curated interiors, bespoke furnishings and high-quality materials.
Guests are responsible for exercising appropriate care.
Costs associated with repair, replacement or specialised cleaning resulting from damage, negligence or misuse may be charged accordingly.
Pool and Outdoor Areas
Guests are invited to enjoy the pool and outdoor areas responsibly.
While the property maintains high safety standards, use of these areas remains under guests’ personal responsibility.
Security and Surveillance
Limited external surveillance systems are installed exclusively at the following access points:
– Main entrance gate from the street
– Service entrance
– Garage access
The honesty bar located within the shared/common area is monitored solely for loss-prevention and operational integrity.
The pool area, terraces, garden areas and all private guest accommodation spaces are not subject to surveillance.
No monitoring devices are installed in guest bedrooms, bathrooms or private-use areas.
All systems operate in compliance with applicable data protection regulations.
Property Access
Management reserves the right to access the property in cases of emergency, safety concerns or essential maintenance requirements, with due respect for guest privacy.
Local Tourism Tax
Where applicable, local tourism tax established by municipal authorities may be charged in addition to accommodation rates.
Applicable Law
These terms are governed by Portuguese law.
We only use your personal data to manage your booking and your stay, and to answer you. You can read the full text in our Privacy Policy.
CAIS 68 is an adults-only retreat designed for a peaceful and refined experience. If you book the entire villa, we welcome guests aged 16 and above. However, if you book an individual suite, you can rest assured that all other guests staying at the villa will be 18 or older.
If you book the whole villa, yes: the house, the pool and the garden are for your group alone.
If you book a suite, it works like a small hotel: your suite is private, and the pool, garden and living areas are shared with the guests of the other two suites — never more than six adults in total.
Yes. A discreet 24-hour resident concierge service is included and available to assist with guest requests, arrangements and overall comfort throughout the stay.
It is private when you book the whole villa, and shared by the guests of the three suites when they are booked separately.
It is a small mineral pool heated to 30 °C (86 °F) all year — silky water that does not sting your eyes.
For guests booking the entire villa, a €500 security deposit is required at check-in. This deposit serves as a guarantee for any potential damages and will be fully refunded at check-out, provided no incidents occur. Our goal is to ensure a seamless and worry-free stay while maintaining the villa’s exceptional standards for all our guests.
Limited external surveillance is in place at the street entrance, service entrance and garage access, as well as at the honesty bar located in the shared/common area for loss-prevention purposes.
There is no surveillance in the pool area, terraces, garden or any private guest accommodation spaces.
At CAIS 68, a rotating breakfast menu is included in the price. We offer a carefully curated breakfast experience, featuring fresh and locally sourced products for a classic and delicious start to your day.
Take your time !
There is no need to rush your morning here. Just let our concierge know by the evening before, and we’ll serve your breakfast whenever you’re ready, all the way up until midday.
Our Honesty Bar is designed for your convenience, offering a 24/7 selection of red and white wines, spirits, beers, soft drinks, and a variety of snacks. Simply help yourself and register your consumption at the terminal located by the bar area to log your selections. The cost will be added to your account, making it easy to enjoy refreshments at your leisure in a relaxed, trust-based system.
At CAIS 68, we don’t offer a formal restaurant service, but we’re delighted to offer a selection of traditional Madeiran drinks and delicacies for a more casual yet authentic experience. Whether you’d like to enjoy a refreshing Nikita, a zesty Poncha, or a jar of Sangria, we also offer delicious snacks like Avocado toasts, Picado, and the famous Espada. These items are available upon request, allowing you to indulge in the flavors of Madeira in a relaxed, home-like setting
At CAIS 68, we provide beach and pool towels for your convenience, so there’s no need to worry about packing them. Enjoy your time by the water or lounging by the pool with our fresh, high-quality towels—saving you space for the essentials.
On your arrival, you will be greeted by Nava, our resident Concierge, who will ensure your stay is exceptional, no matter the time of day or night. Whether you’re booking a suite or the entire villa, Naval is here to offer personalized assistance, provide local insights, and take care of any needs or requests you may have. While the villa offers exclusive and private accommodations, Naval’s presence ensures that you have everything you need for a seamless and unforgettable experience at CAIS 68.
Yes — we do your laundry for you. Just ask Nava, our concierge.
Yes. Cais 68 is 20 minutes by car from Madeira airport (FNC), and we can organise a transfer for 1 to 6 people. Just send us your flight details.
Check-in is from 2 pm and check-out is until 11 am.
Early check-in and late check-out depend on availability — and if the room is not ready yet, you can always leave your bags with us and start your day.
Yes. The old town is a 7-minute walk downhill, and the marina 15–20 minutes. The walk back is uphill: most guests take an Uber or Bolt back, for about €5–7.
Palheiro Golf is ten minutes by car.
One indoor space, and street parking on Rua Conde Carvalhal. The indoor space is not assigned to a suite — when the house is full it is shared between the three. For the whole house, guests arriving in more than one car park the second on the street.
Yes. It is a mineral pool kept at 30 °C (86 °F) all year, even in January, when the sea is around 18–19 °C.
The suites are named after the compass bearing of their outdoor space: 160º S opens to the south, 208º SW to the south-west, 250º W to the west. All three get sun for most of the day. The 160º S bed can be made as one or as two, whichever you say. The whole house looks at the bay, and from November to February the sun sets in front of it.
A king-size bed, a private bathroom, air conditioning and Wi-Fi.
Every suite has a balcony: 160º S has one large balcony, and 208º SW and 250º W have two smaller balconies each.
Yes, throughout the house.
No. There is no gas and no open flame inside the house, and smoke detectors are installed. The only fire is the fire pit in the garden.
Only in the outdoor areas.
Sorry — no pets. And Cais 68 is adults only (see above).
Unfortunately the house is not adapted for guests with reduced mobility.
Booking and payment
Just get in touch with us ! We will do our best to accomodate your changes.
Oh… we really wanted to meet you. Just get in touch with us ! We will do our best to solve the problem.
Yes. Booking directly on this site costs about 10 % less than the same dates on Airbnb.
By card (Stripe), PayPal or bank transfer.
Yes. It varies with the season, from 1 to 5 nights.
The Funchal tourist tax is added at checkout.
You can read it in full on our Booking & Cancellation Policy page.